Senior Customer Service Officer
We are currently looking for talented individuals with a passion for emerging markets to join our team and embark on our exciting employment journey.
We are recruiting to fill the position below:?
Job Title: Senior Customer Service Officer
Job Type: Full Time
Remuneration: ₦45,000 - ₦60,000
- As Senior Customer Service Officer, you will have a unique opportunity to help drive our efforts to improve customer satisfaction across the entire customer journey
- This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention
- Create a persistent focus on the customer in all key actions the company takes.
- Drive the organisation to work together for optimum customer experience delivery.
- Support leaders in their role in the customer experience transformation journey
In particular, you will:
- Establish metrics for defining the relationship with the customer
- Proactively collect and analyze the Voice of the Customer (real-time, surveys, etc.)
- Social media interaction, Google AdWords, Google AdSense, etc.
- Influence inter-departmental agreement on how to deliver greatest value to our customers:
- Define what customers value to determine the differentiating experience to deliver.
- In partnership with leaders, drive accountability through cross-department data and metrics
- Drive tracking and reporting mechanisms to get reliability in key interactions.
- Lead the accountability forums - when to meet and with whom to drive accountability.
- Work with all department leaders to drive customer focus culture change.
- Implement and drive new projects/pilots
Required Skills & Qualifications:
- Excellent communication skills with the ability to distil complex issues and detailed analysis into simple, structured frameworks
- Good knowledge of Social media marketing, Google AdWords, Google AdSense and similar PPC, PPV Advert platforms
- Strong empathy for customers, a passion for customer insights and research rooted in placing the customer's wants and needs first above all
Application Closing Date:
How to Apply:
Apply for this JOB
Interested and qualified candidates should:?